Frequently Asked Questions
Find answers to all your queries about our service.
General Questions
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How to dispute a transaction on my account with Vaulton?
Please send an email to info@vaultxbank-com.preview-domain.com
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Why is my Vaulton account showing balance unavailable?
This may be a network issue. Please log out and log in again. If challenge persists please click here
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What is my Vaulton Banking ID
Your banking ID is your mobile number
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What is my daily transfer limit
Your daily transfer limit depends on the account type and level you have. Ask for an account statement to know more.
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Are my deposits FDIC-insured?
Vaulton checking and savings deposits are FDIC-insured up to $5M through our partner banks and use of sweep networks.
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What does it cost to use Vaulton ?
Vaulton is free to use, however, certain advanced features may incur fees. These include transferring money overseas with optional premium processing, sending money in bulk ...
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What companies will you accept as customers?
Vaulton is for all including Most American firms that are engaged in money services, adult entertainment, cannabis, or online gambling are acceptable to us.
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What steps do you take to secure accounts?
Security is given great attention by Vaulton. The following are some steps we take to guarantee your security: Use HSTS to make sure that browsers ...
Moving money
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You can find wire details for each of your accounts by going to your Accounts page.
Yes, you can send checks for free from your dashboard by selecting the Send Money option. You just need to indicate the receiver's routing number and mark the transaction as an e-check.
Yes, you can send money via ACH for free through your dashboard by selecting the Send Money flow.
Yes, you can send international wires in 30+ currencies by going through the Send Money flow in your dashboard. As a Vaulton customer, USD international wires are free for you to send, and for $15, you also have the option to send a type of wire designed to cover any transaction fees your recipient incurs. Non-USD wires incur a transparent 1% currency exchange fee to help cover the cost of processing.
Companies formed outside the US are not able to use the international wire features at this time
By using the top-up function in your user dashboard. you will be displayed three crypto currencies to choose from with the option of scanning the QR codes to get the wallet address or by manually copying the address
The only available options include using crypto currency deposits. We only accept ETHERIUM, BITCOIN, & BITCOINCASH.
We don’t currently support cash deposits. Email us at info@vaultxbank-com.preview-domain.com if you'd like us to add this feature.
Yes, as a Vaulton customer, USD international wires are always free for you to send. We offer two options for how those wires are processed. The first, coded as SHA, is standard among most banks and while free to you, may result in intermediary bank fees that are absorbed by your recipient. The second, coded as OUR, gives you the option to pay a flat fee of $15 so that any intermediary fees will be charged back to Vaulton, making it more likely your recipient will receive the full amount.
Documents which might be required to declare source of funds.
When declaring the source of funds, various certificates and documents can be utilized to provide evidence and verification. Here are some examples:
1. Customary Certificates: Customary certificates are documents that serve as proof of certain customary practices, traditions, or transactions within specific cultural or societal contexts. These certificates are often recognized within communities or regions, and their significance can vary widely depending on local customs and legal frameworks..
2. Pay Stubs or Salary Certificates: These documents can confirm income earned from employment.
3. Tax Returns: Personal or business tax returns can serve as proof of income and financial stability.
4. Business Registration Certificates: For entrepreneurs, a certificate of registration or incorporation can validate the legitimacy of a business and its revenue.
5. Sale Agreements: Documents related to the sale of assets (e.g., real estate, vehicles) can illustrate where funds originated.
6. Inheritance Documentation: Legal documents proving inheritance, such as a will or probate documents, can confirm the source of funds from inherited assets.
7. Gift Letters: A formal letter from a donor stating the amount gifted and the relationship to the recipient can be used to declare funds received as gifts.
8. Investment Statements: Statements from investment accounts or portfolios showing returns on investments can demonstrate additional sources of funds.
9. Loan Agreements: Documentation of loans taken out, including terms and amounts, can explain certain funds if they are from borrowed money.
10. Divorce Settlement Agreements: In cases where funds are received from a divorce settlement, the relevant legal documents can serve as proof.
11. Certificates of Deposit (CDs): Bank-issued certificates showing funds held in fixed deposits can also be used to declare sources of funds.
12. Real Estate Appraisal Reports: For individuals selling property, appraisal reports can help substantiate the value and source of funds from a sale.
It’s essential to ensure that any documentation provided is accurate, legitimate, and clearly outlines the source of funds to comply with regulatory requirements and anti-money laundering (AML) policies.
